Privacy Policy

We may collect information needed to provide and manage Nofikr services, including your name, mobile number, email address, service address, booking details and service requirements.

We may also maintain booking status, technician assignment, appointment information, job notes, invoice records, payment status, warranty information and membership information.

Technicians may upload before-and-after photographs and work details for an individual job. These records are linked to the relevant booking and job so that different services at the same property are not mixed.

Such records may be used for service verification, quality control, customer support, warranty review and dispute resolution.

Nofikr may store invoice information, payment status, payment method and transaction/reference details required for accounting, customer support and service records.

Payment processing may involve third-party payment providers. Their handling of payment information is subject to their own applicable policies.

We may use the mobile number and other contact details to send booking updates, technician/service updates, invoices, warranty-related communication and support messages.

Communication may be provided through channels such as WhatsApp, SMS, email or telephone where applicable to the service workflow.

Nofikr may collect technical and website interaction information such as pages visited, service views, booking-start events, booking-submission events, referrer information and browser or device information for operational analytics and improving the website.

Session and authentication information may be stored locally in the customer's browser to keep the customer signed in.

• To create and manage service bookings.
• To assign and coordinate technicians.
• To provide service at the requested location.
• To generate invoices and maintain payment records.
• To administer warranties and membership benefits.
• To provide customer support and resolve disputes.
• To maintain job photos and work records.
• To improve website performance and operations.
• To protect the platform against misuse or unauthorized access.
• To meet applicable legal, accounting and regulatory requirements.

Information may be made available to authorized Nofikr personnel, assigned technicians and operational service providers only to the extent reasonably required to deliver or support the requested service.

We may also disclose information where required by law, government authorities, legal process, fraud prevention or protection of rights and safety.

Nofikr uses reasonable technical and organizational measures to protect customer information. However, no internet-based system can be guaranteed to be completely secure.

Customers should protect access to their registered mobile number, OTPs and account/session credentials and should notify Nofikr if unauthorized access is suspected.

We retain customer and service information for as long as reasonably necessary for service delivery, invoices, warranty, membership, customer support, accounting, dispute resolution and legal obligations.

Different records may therefore be retained for different periods depending on their purpose.

Customers may contact Nofikr to request correction of inaccurate account information or to raise questions about how their information is being handled, subject to applicable legal and operational requirements.

Certain records may need to be retained where required for invoices, warranty, accounting, legal compliance, fraud prevention or dispute resolution.

Nofikr may update this Privacy Policy when its services, technology, business processes or legal requirements change. The current version published on the website will apply from its stated update date.

For account, booking, invoice, warranty or privacy questions, customers should contact Nofikr using the support/contact details published on the website and provide the relevant booking or invoice number where available.