Refund & Cancellation Policy
This policy applies to home services booked with Nofikr (Primexis Ventures) on nofikr.in, the Nofikr app or WhatsApp, and to the Nofikr Protect membership.
Cancelling a service booking
- Free cancellation any time before the technician is on the way to you.
- After the technician is on the way or has visited, the visit / inspection charge shown for that service may apply. Nothing more is charged unless you approved the work.
- Most bookings are paid after the work is done, so usually there is nothing to refund when you cancel.
Refunds for services paid online
- If you paid online and cancelled for free, the full amount is refunded.
- If a visit / inspection charge applies, the rest of the amount is refunded.
- If you were charged twice or by mistake, the extra amount is refunded in full.
- Refunds go back to the same account or card you paid with, within 5–7 working days after we approve them (your bank may take a little longer to show it).
Not happy with the work?
- Work done by Nofikr has a 30-day service warranty (dates are on your bill). If the same problem comes back, we send a technician again to fix it free of charge.
- Spare parts and materials are covered by their maker's warranty, where one is given.
Nofikr Protect membership
- Full refund if you ask within 7 days of buying it and no membership visit has been used.
- After 7 days, or once a membership visit has been used, the membership fee is not refundable.
- Refunds go back to the same account or card within 5–7 working days after approval.
How to cancel or ask for a refund
- Message us on WhatsApp or email primexis.in@gmail.com with your booking ID.
- We reply within 1 working day.
See also our Terms & Conditions and Privacy Policy.